Appointments

eConsult allows you to quickly and safely get help and advice from your own doctors and GP practice online, for free, from anywhere.

eConsult is a form-based online consultation & triage platform the collects your medical or administrative request and sends it through to your GP practice to triage and decide on the right care for you and everyone else.

To request an urgent appointment for today (Monday to Friday):

• phone us on 01443 875131, Monday to Friday

Depending on the nature of the problem an appointment or telephone consultation will be offered with one of our GP’s, Nurses or our Clinical Pharmacist.

Should you be listed for a telephone consultation, the GP, Clinical Pharmacist or Minor Illness Nurse will ring you and assess (triage) the urgency of your condition and / or may ask the receptionist to contact you on their behalf to gather more information from you regarding your symptoms and to either invite you to attend surgery in person or to book you in for an appropriate time slot.  To help triage the call appropriately, the doctors have instructed all practice receptionists to take and record as much clinical detail from patient’s as possible to enable the doctor’s triage to be prioritised effectively.

Routine/ Advanced Appointments

To request a routine/advanced appointment

• use the NHS Wales App to book 
• phone us on 01443 875131 Monday to Friday during opening hours
• visit the surgery and speak with a receptionist, Monday to Friday during opening hours

When you get in touch, we’ll ask what you need help with.

These appointments are with our clinical pharmacist or Minor Illness Nurse who have undergone specialist training to be able to provide this service and are available for urgent and routine/advanced booking.   Minor illness clinic appointments are for acute conditions, common ailments and management of long-term illnesses.  These appointments are available as face-to-face consultations or telephone consultations.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot keep an appointment, please inform us as soon as possible as this will assist in over-subscribed situations.

To cancel your appointment:

• use your NHS Wales App
• using the GP online system
• phone us on 01443 875131 Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

Patients are requested to telephone the practice on 01443 875131 (Monday to Friday) before 10.30am on the day a visit is required. The reception staff are unable to take requests for home visits after 10.30 am, any requests after this time will be put for GP attention.

When contacting the practice please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls.

The practice does not carry out home visits on the basis of a lack of transport; visits are carried out when clinically appropriate. Please remember that several patients can be seen in the time it takes to do a home visit. Patients should note that more detailed examinations could be carried out by visiting the surgery rather than at their homes.