PATIENT RIGHTS AND RESPONSIBILITIES
You have the right:
- To be treated confidentially and with courtesy.
- To be able to ask questions and make your own decisions.
- To be kept informed about your health and treatment.
The practice operates a zero tolerance policy, the staff are here to help you. Our aim is to be as polite and helpful as possible to all our patients. If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to contact the practice manager who will be happy to address your concerns. Shouting, swearing and any form of threatening verbal of physical behaviour will not be tolerated under any circumstances and patients who are abusive in any way will be removed from the patient list.