PATIENT RIGHTS AND RESPONSIBILITIES
You have the right:
- To be treated confidentially and with courtesy.
- To be able to ask questions and make your own decisions.
- To be kept informed about your health and treatment.
The practice operates a zero tolerance policy, the staff are here to help you. Our aim is to be as polite and helpful as possible to all our patients. If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to contact the practice manager who will be happy to address your concerns. Shouting, swearing and any form of threatening verbal of physical behaviour will not be tolerated under any circumstances and patients who are abusive in any way will be removed from the patient list.
We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on our computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team.
Why Does The NHS Collect Information About You?
Your doctor and the team of health professionals caring for you keep records about your health and any treatment or care you receive from the NHS. This information will either be written down (manual records) or held on computer (electronic records). These records are then used to guide and manage the care you receive.
We share some information on practice activity with the Local Health Boards and the Welsh Assembly Government.
Whenever possible this information is annonymised i.e. names and other identifying details are removed. Information is NOT shared with any third party outside the Health Service (e.g. Insurance, employer, solicitor) without your explicit consent and agreement.
You may also be receiving care from organisations like Social Services. If so, we may need to share some information about you so that everyone involved in your care can work together for your benefit. Whenever this is necessary, your information will be handled in the strictest of confidence and will be subject to the principles of confidentiality.